Understand how refunds, cancellations, and withdrawal rights are handled at adultway.
Last updated: 13 April 2026
This Refund Policy is issued by Trusted Media Limited (company number 08153782), whose registered office is at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX (“adultway”, “we”, “our”, or “us”). It explains the circumstances under which you may be entitled to a refund, how to cancel a subscription, and the process for submitting a refund request. This policy should be read alongside our Terms of Service.
We are committed to delivering a consistently high standard across every aspect of the Services. If you encounter a technical fault, or receive a product or service that materially departs from its published description, please notify us within fourteen (14) days of the date of purchase by writing to hello@adultway.com. We will assess the matter and, at our sole discretion, may offer an account credit, a replacement, a correction to the service delivered, or a monetary refund. Each request is reviewed on its individual merits, and we endeavour to conclude all assessments within seven (7) working days of receiving the relevant information.
You are free to cancel your subscription at any point. You may do so through the account management section of the Website or by contacting us at hello@adultway.com. Once you cancel:
If you are a consumer habitually resident in the European Economic Area, the United Kingdom, or Switzerland, you benefit from a statutory right to withdraw from a purchase within fourteen (14) days of the transaction date, without providing any reason. This right arises under the Consumer Rights Directive (Directive 2011/83/EU) and corresponding domestic legislation.
To exercise this right, you must send us an unambiguous written statement of your intention to withdraw (for example, by email to hello@adultway.com) before the fourteen-day period expires. Once we have received a valid withdrawal notice, we will process your refund without undue delay and in any event no later than fourteen (14) days from the date on which we were informed of your decision. The refund will be issued to the same payment method that was used for the original transaction.
Please be aware that if you begin using the Services immediately following your purchase and you expressly consent to the commencement of performance before the withdrawal period has elapsed, you acknowledge that your right of withdrawal may be forfeited once the digital content or service has been fully delivered.
Owing to the inherent volatility of cryptocurrency valuations and the irreversible nature of blockchain transactions, all payments completed using cryptocurrency are considered final and are not eligible for a refund, except where a refusal to refund would contravene applicable law. We strongly recommend that you review your order carefully before confirming any cryptocurrency payment.
If you have a query or concern about a charge on your account, we ask that you contact us at hello@adultway.com before raising a dispute with your payment provider. Initiating a chargeback without first seeking resolution through us may lead to the suspension of your account while the matter is investigated. We reserve the right to contest any chargeback that we reasonably consider to be fraudulent or unjustified.
To request a refund, please email us at hello@adultway.com and include the following information:
We are committed to handling all refund requests promptly and fairly.
If you have any questions about this Refund Policy or wish to discuss a transaction, please write to us at hello@adultway.com or by post to:
Trusted Media Limited
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX